Date of announcement
4 July 2003 - Call Centre Services now available!

We are pleased to announce that we are now able to offer the services of a Call Centre to our clients.

After successful trials with select clients, this service has proven to add value to our clients business and provide an economical solution to some of the alternatives already in use.

With a true 24 x 7 x 365 working facility, both at our Internet Data Centre and our sister operations with a fully equipped Call Centre, we are able to provide a customised solution to meet your needs.

Support can be performed on an after hours or 24 hours a day basis. Depending on the level of support required, these services can be provided by call centre staff or our highly skilled network operations staff. This enables us to offer level 1 & 2 support to our clients.

Together with our monitoring, professional and managed service offerings, this helps our clients to concentrate on their core products leaving us to deal with application support issues.

Should you require further details, you should speak with your Account Manager or alternatively email your requirements to to obtain a customised solution.

Tony Wells
General Manager - IDC


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